Work through each section to get your team trained, your systems connected, and your guests booking from day one.
Whether you're just getting started or training your call center team, everything you need is organized below. Work through each section at your own pace — your launch checklist tracks progress automatically.
Book a free 30-minute web demo with our partnership team. We'll walk your staff through the portal, booking flow, and guest handoff process live.
A visual, step-by-step walkthrough of the actual Ship&Play booking platform — from URL to confirmation. So your team can guide any guest through the process confidently.
Covers all three booking paths: online, by phone, and onboard.
Proven approaches from our highest-performing cruise partners — communication timing, call center scripts, and how to handle common guest questions with confidence.
Includes ready-to-use email templates and escalation protocols.
Port agent coordination, manifest timing, and bag handling procedures for embarkation and disembarkation. Everything your operations team needs on sail day.
Covers escalation contacts and day-of logistics in detail.
How to promote Ship&Play across all six partner touchpoints — from pre-cruise email to onboard collateral. Proven tactics to drive guest awareness and bookings.
Includes digital, print, and call center activation strategies.
Track your progress through the full partner launch checklist — from account setup and digital integration through training and go-live day.
Track completion across all launch phases
Your onboarding contact is here to walk you through every step.