Work through each section to get your team trained, your systems connected, and your guests booking from day one.
Whether you're just getting started or training your call center team, everything you need is organized below. Work through each section at your own pace — your launch checklist tracks progress automatically.
New here? Work through these sections in order — most teams complete it in 20–30 minutes.
We'll walk your staff through the portal, booking flow, and guest handoff process live.
The Ship&Play story — our background, carrier network, port agent coverage, and why we exist. Build your foundation for explaining this service to any guest.
Your dedicated Ship&Play contacts — Jake Case, Eric Schmit, Brett Noll, and the Cruise Concierge team. Who to call for what, and when.
Accepted bag types, excluded items, weight limits, and specialty items. Everything you need to answer any guest question about what can and can't be shipped.
Door-to-stateroom delivery explained — booking paths, the port agent network, real-time tracking, and the full customer journey from home to cabin.
The three ways guests can book — online at the co-branded URL, by phone with our Concierge, or onboard at Guest Services. Detailed step-by-step for each path.
180+ countries served. Domestic and international routing, customs requirements, and port coverage for every major cruise itinerary worldwide.
A visual, step-by-step walkthrough of the actual Ship&Play booking platform — from URL to confirmation. So your team can guide any guest through the process confidently.
Covers all three booking paths: online, by phone, and onboard.
Ready-to-use call scripts, email templates, warm handoff processes, and escalation paths for your reservations and guest services teams.
Lost and delayed bag protocols, port agent coordination, onboard label printing, and sail-day logistics for your Guest Services and operations teams.
Sailing manifests, port day SOPs, label lookup, and supply requests. The complete operations reference for your port and Guest Services teams.
Six proven touchpoints to promote Ship&Play to your guests — from pre-cruise email campaigns to onboard collateral, digital signage, and call center scripting. The more touchpoints active, the higher your conversion.
Includes ready-to-deploy assets, scripts, and activation timing guidance.
Logo files, brand guidelines, co-branded assets, email templates, and downloadable collateral. Everything you need to promote Ship&Play to guests.
Your onboarding contact is here to walk you through every step.