The world's most trusted luggage shipping partner for cruise guests — eliminating airport friction from the moment guests leave home.
Ship&Play is the world's leading cruise luggage shipping company — picking up bags at a guest's front door and delivering them directly to their cruise cabin, hotel, or home. We exist to eliminate one of cruising's most persistent pain points: the exhausting, stressful experience of hauling luggage through airports, taxi queues, and embarkation halls.
With over a decade of operational experience, a network spanning 300+ port agents worldwide, and partnerships with FedEx, UPS, and DHL, Ship&Play brings proven logistics infrastructure and real-time tracking to every sailing.
Today Ship&Play serves guests across 3,500+ partner properties in 180+ countries, handling everything from weekend Caribbean sailings to year-long World Voyages — at zero cost to cruise line partners.
Guest books at shipandplay.com, the co-branded URL, or by calling our Concierge team. Labels emailed instantly.
FedEx, UPS, or DHL picks up bags from the guest's home on their chosen date.
Guest tracks every bag via SMS and email notifications throughout transit.
Bags arrive at the cruise terminal, port, hotel, or cabin — ready when the guest arrives.
Help your team identify the right guests to promote Ship&Play to. These profiles have the highest conversion and satisfaction rates.
Seniors or guests with mobility challenges who struggle with heavy luggage through airports, taxis, and terminals see the greatest benefit. Position as a comfort and dignity upgrade.
Guests on 14+ day voyages, Grand Voyages, or World Cruises pack significantly more. Shipping ahead removes a massive logistical headache and lets them pack everything they need.
Guests flying internationally face checked-bag fees, complex airline restrictions, and long customs queues. Ship&Play eliminates all of that — and often costs less than airline fees.
Guests with pre- or post-cruise hotel stays, fly-in layovers, or complex routing benefit enormously. We can ship directly to their hotel, the port, or their next destination.
Guests bringing golf clubs, ski gear, or specialty equipment avoid airline oversize fees and the risk of damage. Ship&Play handles specialty items with care.
Suite and luxury cabin guests expect an elevated, friction-free experience. Ship&Play is a natural extension of premium hospitality — it's what they expect.
Guests arrive at the port refreshed and stress-free. No hauling bags through airports. No long check-in queues. Cruising begins the moment they leave home.
Ship&Play is completely free to implement. There are no integration fees, no revenue sharing requirements, and no operational overhead for your team.
Through our network of trusted port agents at over 300 ports worldwide, we ship bags directly to the cruise terminal — so guests board with their luggage already waiting in their stateroom.
Every partner gets a named account manager, access to our Concierge team, and marketing resources — all designed to drive guest adoption with minimal effort on your end.
All shipments include base insurance coverage, with options for guests to purchase additional protection at checkout. Your guests' belongings are always protected.
Every bag has a unique tracking number. Guests receive automated SMS and email updates at each milestone — pickup, in-transit, and delivered.
Guests choose their pickup date and time. Ship&Play works around your voyage schedule — whether it's a weekend getaway or a 180-day World Voyage.
Custom landing pages, pre-cruise email templates, and onboard collateral — all branded with your cruise line's identity, driving adoption at every touchpoint.
The people behind every shipment — your direct contacts for partnership support, guest escalations, and concierge bookings.
Day-to-day operational contact — port coordination, manifest delivery, onboard supplies, and ship team support.
jcase@shipplay.comPartnership strategy, business development, and executive-level relationship management.
eschmit@shipplay.comGuides new cruise line partners through onboarding, activation, and launch — ensuring a smooth go-live.
brett@shipplay.comBooks orders on behalf of guests, handles tracking questions, and manages day-of escalations.
concierge@shipplay.comShip&Play handles far more than standard luggage. Help guests understand the full range of items we accept — and what to avoid.