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Accepted Items

What We Ship

From standard suitcases to golf bags and specialty equipment — a complete guide to what's accepted, what's excluded, and weight limits for each item type.

Who We Are Value Props What We Ship
Bag Types & Limits

Accepted item types

Ship&Play handles a wide range of luggage and specialty items. Weight and size limits apply per bag type.

Carry-On Bag
Up to 25 lbs (11 kg)
Most affordable rate
Checked Bag
Up to 50 lbs (23 kg)
Standard suitcases
Oversized Bag
Up to 65 lbs (29 kg)
Large suitcases, trunks
Medium / Large Box
Ideal for retail purchases
Shopping-heavy trips
Accepted vs. Excluded

Full item guide

Share this with guests who ask what they can and can't ship. When in doubt, have them call our Concierge team before packing.

What Can Be Shipped
  • Standard Luggage — Your everyday clothing, shoes, toiletries, and general travel necessities
  • Linens — Includes towels and blankets
  • Small, Non-Hazardous Gear — Items that fit securely in a soft or hard case
Excluded Items
  • High-Value Items — Jewelry, cash, precious metals, or electronics (laptops, cameras)
  • Fragile Goods — Items requiring specialized handling, such as glass, ceramics, or framed artwork
  • Prohibited & Regulated — Currency, medication, tobacco products & alcohol
When in doubt, have guests call Concierge at (855) 566-2085 before packing. We'd rather help plan than turn a bag away at pickup.
International Shipping

Shipping internationally?

International shipments work exactly like domestic ones. Guests book the same way, follow the same steps, and don't touch a single form. Ship&Play handles the rest — completely.

Customs is handled. Entirely.
Ship&Play manages all customs documentation automatically as part of every international shipment. Most bags clear without any action required from the guest at all. For the small number of international routes that require additional details — such as a passport copy or flight itinerary — our system identifies this post-booking and contacts the guest directly. The guest doesn't need to research requirements, prepare forms, or follow up. It's handled.

What Ship&Play takes care of

  • All customs declarations — completed by Ship&Play, not the guest
  • Country-specific requirements identified and managed automatically
  • Carrier selection optimized for the destination country
  • Post-booking outreach if additional documentation is ever needed — rare, and always handled by us

What guests experience

  • Book exactly the same way as any domestic shipment
  • No customs forms, no research, no extra steps at checkout
  • If anything is ever needed, Ship&Play reaches out — it's never on the guest to figure out
  • See the Destinations guide for port-specific lead time notes