Guests can book Ship&Play through three equally seamless channels. Each path routes to the same great experience — bags delivered to the stateroom, no airport stress.
Every path delivers the same outcome. Expand any card below to see the full step-by-step guest journey.
Ship&Play guests can book through three equally seamless channels — online at your co-branded URL, by phone with our dedicated Concierge team, or onboard through Guest Services. No matter which path a guest takes, the result is the same: bags shipped door-to-stateroom, tracking included, and labels delivered before they leave home. All three paths are available at no cost to your cruise line.
The page loads with your logo or cruise line name, your itineraries pre-populated, and partner pricing applied.
Guests select their sailing from a dropdown. Cruise dates, itinerary names, and ports come from Ship&Play's integration with your booking system.
Guests select bag types (carry-on, checked, oversized) and quantities. They also choose direction: embarkation only, disembarkation only, or round-trip.
The guest enters their home address. Ship&Play's system calculates the latest safe pickup date based on sail date and port agent lead time requirements.
Standard credit card checkout. Pricing reflects any partner add-on or promotional rates. Guest sees an itemized total before confirming.
Immediately after booking, the guest receives a confirmation email with their Ship&Play order number, pickup details, and tracking link. A Welcome Packet (pre-printed labels, tags, zip ties) is mailed to their home.
During a pre-cruise or booking call, the agent mentions the luggage shipping service. "Did you know you can have your luggage shipped directly to your stateroom? You'd never have to check a bag at the airport."
Email intro (preferred): Send an intro to concierge@shipplay.com with the guest CC'd — include name, sail date, and cruise line. The Concierge team follows up within the hour.
Direct line: Share (855) 566-2085 and ask the guest to mention your cruise line for automatic attribution.
The Ship&Play Concierge team handles everything: collects pickup address, sail date, bag types, and payment. The guest never needs to touch the website.
After booking, the guest receives a confirmation email with their order number. The Concierge team mails a Welcome Packet with pre-printed labels to the guest's home.
Use this language when mentioning Ship&Play on a call:
Typically early in the voyage or during the last day at sea. The guest wants to ship bags home rather than checking them at the airport on disembarkation day.
Guest Services points guests to either: Call (855) 566-2085 (Concierge books on their behalf) or Book online at shipplay.com/[partner].
Recommend calling the Concierge for guests who are less tech-savvy.
Labels are emailed immediately after booking. Guest Services can assist with printing, or Ship&Play can issue labels from onboard supplies.
The night before disembarkation, the guest applies labels to each bag and leaves them outside the cabin door or drops them at Guest Reception.
The Ship&Play port agent collects all tagged bags and initiates the homeward shipment. Guests walk off the ship empty-handed. Bags arrive within the estimated delivery window.
Our team is happy to help you figure out the best approach for your guests — or to book on their behalf directly.