The people behind every shipment — your direct contacts for partnership support, guest escalations, and concierge bookings.
Every Ship&Play partner gets direct access to named contacts across partnership, operations, and guest support. Here's your team.
Jake manages port operations for Ship&Play — coordinating with port agents, overseeing manifest delivery, and handling embarkation-day logistics. If a bag is missing on sail day, Jake is the first call. He maintains direct lines to all port agents and can resolve most situations within hours.
jcase@shipplay.comEric leads business development for Ship&Play's cruise line partnerships — identifying growth opportunities, expanding the partner network, and building strategic relationships across the industry. Reach out to Eric for partnership proposals, new market inquiries, or high-level strategic discussions.
eschmit@shipplay.comBrett guides new cruise line partners through the entire onboarding process — from initial setup to go-live. He manages the activation checklist, coordinates training, and ensures your team is ready to confidently promote Ship&Play to guests before your first sailing.
brett@shipplay.comThe Concierge team handles all direct guest interactions — booking orders by phone, answering tracking questions, resending lost labels, and managing day-of escalations. When a guest calls your call center with a Ship&Play question, a warm handoff to the Concierge team is always the right answer.
concierge@shipplay.comUse this as a reference when triaging incoming situations.