Manifests, port day SOPs, label lookup, and supply requests — everything your port and Guest Services teams need to run a smooth operation.
Ship&Play provides sailing manifests so your ship team knows exactly which guests have bags arriving and when.
How Ship&Play interfaces with your port team and the port agent on sail days.
The port agent delivers all Ship&Play bags to Guest Reception by 9am on sail day. Bags are tagged with the guest's name, cabin number, and Ship&Play order number — the same format your team already handles for standard checked luggage. No special handling is required. Your team distributes bags to staterooms per normal embarkation-day procedure.
Guests with disembarkation shipments set their bags outside their stateroom door the night before — tagged with Ship&Play labels. Your Guest Services team collects them to Guest Reception per normal procedure. The port agent arrives the following morning to pick up and hand off to the carrier for home delivery. No coordination with Ship&Play is needed from your team.
Contact Jake Case at jcase@shipplay.com immediately with the guest's name, order number, and sail date. Jake has direct lines to all port agents and will resolve the situation within hours. Do not tell the guest their bag is lost — tell them Ship&Play has been alerted and is making this a top priority.
If a guest needs a replacement label, lost their confirmation email, or has a tracking question — use these three lookup methods in order.
Cross-reference the 2-week or 3-day manifest (emailed by Ship&Play) against the guest's name to confirm their order number and expected delivery date.
Ask the guest to check their inbox and spam folder. The booking confirmation contains their order number and a direct link to download and print their labels.
Call (855) 566-2085 or email concierge@shipplay.com with the guest's name and sail date. The team can resend labels to the guest within minutes.
Ship&Play provides all onboard materials at no charge. Resupply any time by contacting Jake Case.