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Accepted Items

What We Ship

From standard suitcases to golf bags and specialty equipment — a complete guide to what's accepted, what's excluded, and weight limits for each item type.

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Bag Types & Limits

Accepted item types

Ship&Play handles a wide range of luggage and specialty items. Weight and size limits apply per bag type.

Carry-On Bag
Up to 25 lbs (11 kg)
Most affordable rate
Checked Bag
Up to 50 lbs (23 kg)
Standard suitcases
Oversized Bag
Up to 65 lbs (29 kg)
Large suitcases, trunks
Medium / Large Box
Ideal for retail purchases
Shopping-heavy trips
Accepted vs. Excluded

Full item guide

Share this with guests who ask what they can and can't ship. When in doubt, have them call our Concierge team before packing.

What Can Be Shipped
  • Standard Luggage — Your everyday clothing, shoes, toiletries, and general travel necessities
  • Linens — Includes towels and blankets
  • Small, Non-Hazardous Gear — Items that fit securely in a soft or hard case
Excluded Items
  • High-Value Items — Jewelry, cash, precious metals, or electronics (laptops, cameras)
  • Fragile Goods — Items requiring specialized handling, such as glass, ceramics, or framed artwork
  • Prohibited & Regulated — Currency, medication, tobacco products & alcohol
When in doubt, have guests call Concierge at (855) 566-2085 before packing. We'd rather help plan than turn a bag away at pickup.
International Shipping

Shipping internationally?

International shipments follow the same process but require customs documentation for certain countries. Ship&Play handles all customs paperwork automatically — guests don't need to do anything additional.

What's included

  • Automatic customs declaration for all international shipments
  • Country-specific prohibited items flagged at checkout
  • Carrier selection optimized for destination country
  • Duties and taxes are the guest's responsibility (shown at checkout)

Key rules for guests

  • Do not pack anything not permitted in the destination country
  • Bags may be held for customs inspection — build in extra lead time
  • Certain items (food, plants, medications) face extra scrutiny
  • Guests should check the Destinations guide for their specific port