← About Ship&Play
Partnership Benefits

Value Props

Everything your cruise line gains by offering Ship&Play to guests — at zero cost and zero operational lift.

Who We Are Value Props Meet the Team What We Ship
The Big Picture

Zero cost. Real impact.

Ship&Play is one of the few partnerships where every win is your guest's win — and the cruise line pays nothing to enable it. Here's the full breakdown of what's included.

Elevated Guest Experience

Guests arrive at the port refreshed and stress-free. No hauling bags through airports. No long check-in queues. Cruising begins the moment they leave home.

Partner impact: Guests who use Ship&Play board in a better mood — and that sentiment carries through the entire voyage. Higher satisfaction scores, more onboard spend.

Zero Cost to Partners

Ship&Play is completely free to implement. There are no integration fees, no revenue sharing requirements, and no operational overhead for your team.

What's included free: Co-branded booking page, pre-cruise email templates, onboard collateral, partner portal access, and a dedicated account manager.

Direct-to-Port Delivery

Through our network of trusted port agents at 300+ ports worldwide, we ship bags directly to the cruise terminal — so guests board with their luggage already waiting in their stateroom.

Port agent coverage: Every major embarkation port in the US, Europe, Caribbean, Mediterranean, and beyond. Ship&Play coordinates everything — your ship's team doesn't lift a finger.

Dedicated Partner Support

Every partner gets a named account manager, access to our 24/7 Concierge team, and a full suite of marketing resources — designed to drive guest adoption with minimal effort on your end.

Your team: Jake Case (Partner Success), Eric Schmit (Operations), Brett Noll (Onboarding), Cruise Concierge (guest support). Real people, not ticket queues.

Fully Insured Shipments

All shipments include base insurance coverage, with options for guests to purchase additional protection at checkout. Guests' belongings are always protected — and claims are handled entirely by Ship&Play.

Cruise line liability: Zero. Ship&Play manages all claims, disputes, and lost bag resolution. Your team stays out of it entirely.

Co-Branded Marketing

Custom landing pages, pre-cruise email templates, and onboard collateral — all branded with your cruise line's identity, driving adoption at every touchpoint in the guest journey.

Included assets: Co-branded booking URL, pre-cruise email templates, door hangers, desk placards, QR cards, and more. All available in the Asset Library.
Bottom Line

A benefit your guests will actually notice

Most cruise partnerships improve metrics. Ship&Play improves moments — the first moment aboard, the last moment of the voyage, and every logistical headache in between. Guests remember it, they talk about it, and they book it again.

Meet the Team → View Activation Playbook
Why Ship&Play

Built for Travelers. Not Parcel Shippers.

Your guests could use UPS or FedEx — but they don't get any of this.

Exclusive Differentiator
Direct Delivery to Cruise Port — Stateroom Ready
Ship&Play is one of the few services that delivers luggage directly to the cruise terminal and into the guest's stateroom before embarkation — made possible through our established port agent network at major cruise ports worldwide. UPS and FedEx deliver to the port gate. We deliver to the cabin.
Travel-Focused Experience
Designed around travel dates and destination arrivals — not warehouse schedules. Supports luggage, golf clubs, skis, camp trunks, strollers, and car seats. UPS and FedEx are built for boxes, not bags.
Door-to-Door Convenience
Pickup from home, office, hotel, or resort — delivered to the stateroom. Guests skip heavy luggage through airports, parking garages, and rental counters. Travel with just a carry-on.
Dedicated Travel Support
Support teams understand travel timelines and destination logistics. If plans change, dates shift, or a shipment needs special attention, agents have the context to actually help — not just re-read a tracking number.
Network of Travel Partners
Established relationships with thousands of golf clubs, resorts, hotels, ski destinations, camps, and cruise operators. Familiarity with destination-specific delivery requirements and receiving procedures.
Simplified Booking Process
Online booking designed for travelers, not logistics managers. Labels and instructions are provided. Tracking and shipment updates throughout the journey. Most guests complete booking in under 5 minutes.
Trusted Travel Shipping Expertise
Backed by the team behind Ship Sticks and Ship Skis — trusted by travelers for over a decade. Millions of bags, golf clubs, skis, and travel items shipped. This isn't a sideline offering; it's all we do.