Real people. Real expertise. We're the team behind every smooth sailing — available by phone or email whenever your guests need us.
Our Concierge team specializes exclusively in cruise logistics. They know the ports, the timelines, and the guest experience inside and out. When a partner or guest needs help, they get a real expert — not a generic call center.
Jake leads the Ship&Play cruise division and serves as the primary point of contact for all cruise line partnerships. With 10+ years in luxury hospitality and logistics, Jake has personally overseen the launch of 40+ cruise line partnerships.
Eric oversees all trade partnerships and enterprise cruise line relationships at the executive level. He drives the commercial strategy for Ship&Play's cruise vertical and ensures long-term alignment between partners and the broader ShipSticks brand family.
Jack manages Ship&Play's travel agent channel, supporting agency partners and consortia with training, co-marketing, and commission structures. He is the go-to contact for travel advisors recommending Ship&Play to their cruise clients.
Most issues resolve at the first contact. Here's the escalation path for partner-side situations.
Contact the main Concierge line. A specialist will assist within 15 minutes during business hours.
For shipments already in transit with a delay, damage concern, or carrier issue — reference the tracking number when calling. David Park handles all carrier escalations.
For partnership agreements, SLA disputes, or strategic concerns — contact Eric Schmit directly. Response within 4 business hours guaranteed.