A complete walkthrough of the guest-facing online booking experience via your co-branded Ship&Play URL.
Every partner receives a dedicated URL that pre-loads your cruise itineraries and applies your partner pricing. Share this URL in pre-cruise emails, your website, and with call center agents.
The page loads with your logo or cruise line name, your itineraries pre-populated, and partner pricing applied. The guest sees a clean, professional booking interface with no confusing options.
Guests select their sailing from a dropdown list. Cruise dates, itinerary names, and ports come from Ship&Play's integration with your booking system (or are pre-loaded by the Concierge team).
Guests select bag types (carry-on, checked, oversized) and quantities. They also choose direction: embarkation only, disembarkation only, or round-trip (both directions).
The guest enters their home address. Ship&Play's system calculates the latest safe pickup date based on the sail date and port agent lead time requirements. Pickup is scheduled Monday–Friday.
Standard credit card checkout. Pricing reflects any partner add-on or promotional rates. Guest sees an itemized total before confirming.
Immediately after booking, the guest receives a confirmation email with their Ship&Play order number, pickup details, and tracking link. A Welcome Packet (pre-printed labels, tags, zip ties) is mailed to their home.