How It Works — Booking Path 3

Onboard Booking

How Guest Services handles Ship&Play bookings made on the ship for disembarkation luggage shipping.

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Note: Onboard booking is primarily for disembarkation shipments — bags going from the cabin back to the guest's home after the voyage. Embarkation bookings (home to ship) should ideally be made 3+ weeks in advance online or by phone.

Guest Services Desk Setup

Ship&Play supplies all materials needed to facilitate onboard bookings. Keep these stocked at the Guest Services desk at all times:

Blank shipping labels
Luggage tags
Zip ties
Adhesive sleeves
Booking instruction cards
Guest brochures
1

Guest Approaches Guest Services

Typically happens early in the voyage or during the last day at sea. The guest wants to ship bags home rather than checking them at the airport on disembarkation day.

2

Guest Books via Concierge (Phone or Online)

Guest Services points guests to either:

  • Call the Concierge: (855) 566-2085 — team books on guest's behalf
  • Book online: shipplay.com/[partner] — complete in under 5 minutes
Recommend calling the Concierge for guests who are less tech-savvy or need help. The team is experienced with onboard bookings and can complete everything over the phone.
3

Guest Receives Labels

Labels are emailed to the guest immediately after booking. Guest Services can assist the guest in printing labels if needed, or Ship&Play can issue labels from the onboard supplies.

4

Guest Prepares Bags on Last Night

The night before disembarkation, the guest applies labels to each bag and leaves them outside the cabin door (per your cruise line's standard disembarkation procedure) or drops them at Guest Reception.

Book at least 1–4 business days before disembarkation. Earlier is always better for smoother logistics.
5

Port Agent Collects & Ships

The Ship&Play port agent collects all tagged bags and initiates the homeward shipment. Guests walk off the ship empty-handed. Bags arrive at their home within the estimated delivery window.